Privacy Policy

Last updated: 25 March 2026

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1. Who We Are

 

 

Workplace Training Limited (trading as Custom Training) is the data controller responsible for your personal data.

 

• Registered Company Name: Workplace Training Limited

• Company Number: 16421455

• Trading Names: Custom Training

• Registered Address: Office 1 Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ

• Email: hello@custom-training.co.uk

• ICO Registration Number: ZB915766

 

We are committed to protecting your personal data and handling it transparently and securely.

 

 

 

2. What This Policy Covers

 

 

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

 

• Contact us

• Book or attend training

• Use our website

• Receive communications from us

 

 

 

3. The Information We Collect

 

 

A. Customers and Prospects

 

We may collect:

 

• Name

• Email address

• Telephone number

• Organisation details

• Training requirements

• Booking details

• Venue address

• Correspondence with us

 

B. Learners

 

We may collect:

 

• Name

• Date of birth

• Confirmation of identity (we do not retain ID documents, only that checks were completed)

• Course attendance, assessments and results

• Certificate details and expiry dates

 

Where necessary and with explicit consent:

 

• Relevant medical information (for safety during training)

• Learning needs (where required by awarding organisations)

 

C. Trainers and Associates

 

We may collect:

 

• CV and qualifications

• CPD records

• Identity verification documents

• Performance reviews and quality assurance records

 

D. How We Collect Information

 

We collect data when you:

 

• Contact us by phone, email or online

• Book training

• Attend a course

• Subscribe to communications

• Interact with our website or advertising

 

 

 

4. Legal Bases for Processing

 

 

We process your data under the following legal bases:

 

• Providing training and managing bookings – Contract

• Communicating with you about enquiries – Legitimate Interests

• Sending certificate reminders – Legitimate Interests

• Sending marketing communications – Consent (or soft opt-in where applicable)

• Maintaining training records and quality assurance – Legitimate Interests

• Processing medical information – Explicit Consent

 

Our legitimate interests include delivering effective training services, maintaining client relationships, and improving our services.

 

 

 

5. How We Use Your Information

 

 

We use your information to:

 

• Respond to enquiries and provide quotes

• Deliver training services

• Issue and verify certificates and qualifications

• Maintain training records

• Conduct internal quality assurance

• Improve our services

• Send relevant updates and reminders

• Send marketing communications (where permitted)

 

 

6. Sharing Your Information

 

 

 

We may share your data with:

 

A. Awarding Organisations

 

Where qualifications are issued, we may share:

 

• Name

• Date of birth

• Email address

• Course details

• Assessment results

 

B. Service Providers

 

We use trusted third-party providers, including:

 

• Google (ads and analytics)

• Wix (website hosting)

• Zoho Bigin (CRM)

• Microsoft 365 (email and storage)

• Xero (accounting)

 

These providers process data on our behalf under appropriate data protection agreements.

 

 

 

7. International Transfers

 

 

Some of our service providers may process data outside the UK.

 

Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or adequacy decisions where applicable.

 

 

 

8. Data Retention

 

 

We retain personal data only as long as necessary:

 

• Enquiries: until you withdraw consent

• Training records and certificates: typically 6 years or longer where required

• Financial records: 6 years (legal requirement)

• Marketing data: until you withdraw consent

 

We may retain minimal data longer where required to verify qualifications.

 

 

 

9. Images and Video

 

 

We may take photographs or video during training for assessment records, quality assurance, and marketing purposes.

 

We will always seek learner consent beforehand. You can opt out at any time.

 

 

 

10. Cookies and Website Analytics

 

 

We use cookies and similar technologies to analyse website usage, improve user experience, and measure marketing effectiveness.

 

Where required, we obtain your consent before placing non-essential cookies.

 

You can manage your cookie preferences through your browser or our cookie banner.

 

 

 

11. Data Security

 

 

We implement appropriate technical and organisational measures to protect your data, including secure systems and access controls, staff training, and data minimisation practices.

 

 

 

12. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

ICO website: www.ico.org.uk

 

 

 

13. Marketing Communications

 

 

You will only receive marketing communications if you have given consent, have made previous enquiries or are an existing customer and we are contacting you about similar services (soft opt-in).

 

You can unsubscribe at any time using the link in our emails.

 

 

 

14. Links to Other Websites

 

 

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

 

 

 

15. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Where appropriate, we will notify you of significant changes.

 

 

 

16. Contact Us

 

 

If you have any questions or requests regarding your data, please contact:

 

Email: hello@custom-training.co.uk

Address: Office 1 Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ