Booking Terms
and Conditions

Last updated 25 March 2026

 

 

 

1. Definitions

 

 

This website is operated by Workplace Training Limited, trading as Custom Training.

 

“we”, “us”, “our” refer to Workplace Training Limited, trading as Custom Training.

 

“customer”, “you”, “your” refer to the person or organisation making a booking.

 

“Learner(s)” refers to attendees of a course.

 

“Booking” means an agreement for us to supply training services.

 

 

 

2. Booking and Payment

 

 

A booking is formed when you confirm that you would like us to provide training and we accept that booking.

 

Bookings may be made verbally or in writing. We will issue an invoice to confirm the booking.

 

By making a booking, you confirm that learners meet any stated pre-requisites. For re-qualification courses, valid certification must be provided at the start of the course.

 

Payment must be made in accordance with the invoice terms and by the due date stated on the invoice.

 

Payment should be made by bank transfer. Cheques are not accepted. Card payments may incur an additional processing fee, which will be made clear in advance.

 

We reserve the right to withhold certificates until full payment has been received.

 

For business customers, we reserve the right to charge statutory interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

 

 

 

3. Cancellation or Rescheduling by Us

 

 

We reserve the right to cancel or reschedule a course where reasonably necessary (for example, due to trainer illness).

 

Where this happens, we will offer an alternative date where possible.

 

If no suitable alternative can be agreed, you will be entitled to a full refund of any fees paid.

 

We will not be liable for any indirect or consequential losses (such as venue hire or travel costs), except where required by law.

 

 

 

4. Cancellation or Rescheduling by You

 

 

Once a booking is confirmed and dates agreed, those dates are reserved for you and we begin incurring costs.

 

If you wish to cancel or reschedule, you must notify us by email.

 

Cancellation or rescheduling charges will apply based on the notice given:

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• 0 to 7 days before the course: £200 per trainer per day

• 8 to 14 days before the course: £150 per trainer per day

• 15 to 21 days before the course: £100 per trainer per day

• 22 to 28 days before the course: £50 per trainer per day

• 29 or more days: no charge

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For the avoidance of doubt, charges are calculated based on the number of trainers and days booked.

 

The notice period runs from the date we receive your request to the day the course starts. For example, notification on the first day of the course is 0 days’ notice, and notification on the day before the course starts is 1 day’s notice.

 

A course is deemed to have started either on the first day of delivery, or when eLearning access or distance learning materials have been issued, whichever occurs first.

 

Where eLearning licences have already been issued, any learner fees stated on the invoice are non-refundable once enrolments have been issued.

 

We will make reasonable efforts to offer a rescheduled date. We may charge a reasonable administration fee or apply the relevant charge when rescheduling.

 

If cancellation occurs after the course start date, the full fee remains payable.

 

These charges represent a reasonable estimate of the costs and losses incurred as a result of cancellation.

 

Nothing in this clause affects your statutory rights (where applicable).

 

 

 

5. Attendance and Certification

 

 

We will normally provide joining instructions for distribution to learners.

 

You are responsible for ensuring learners receive all necessary information provided to you, meet any pre-requisites, and are fit to participate in the course.

 

No refund will be given for non-attendance.

 

Training may involve physical activity. Learners should be fit to participate. Where a learner is unable to complete certain elements, this may result in them not passing the course or gaining full certification. Any certification issued will reflect only what the learner was able to successfully demonstrate.

 

You are responsible for ensuring that the training venue, facilities and equipment (where applicable) are suitable for delivery of the course and the number of learners.

 

For regulated qualifications, certification is subject to awarding organisation requirements. A qualification will not be issued if:

 

• Proof of identity is not provided

• Pre-requisites are not met

• Required attendance is not completed

• Assessment standards are not achieved

 

 

In such cases, a certificate of attendance may be issued instead. No refund will be given.

 

 

 

6. Competence

 

 

Completion of training does not guarantee suitability for a role, ongoing competence, or an understanding of how the training should be applied in their role in your organisation.

 

It is the responsibility of the organisation to ensure suitability,  ongoing competence through appropriate supervision, refresher training and continuing professional development, and how the training should be applied in your organisation.

 

 

 

7. Liability

 

 

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.

 

Subject to the above, our liability is limited to the total fees paid for the relevant booking. This limitation applies whether the claim arises in contract, tort (including negligence), or otherwise.

 

We are not liable for any indirect or consequential losses, including loss of profit, revenue, or business opportunity.

 

 

 

8. Force Majeure

 

 

We are not liable for failure or delay in performing our obligations where this is due to events beyond our reasonable control, including but not limited to illness, extreme weather, transport disruption, or government restrictions.

 

 

 

9. Jurisdiction

 

 

These terms are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.

 

 

 

10. Entire Agreement

 

 

These Terms and Conditions, together with our Privacy Notice and booking confirmation and/or invoice, form the entire agreement between the parties.

 

 

 

11. General

 

 

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply.

 

If any provision is found to be unenforceable, the remainder will remain in effect.